Legal

Return & Refund Policy

We stand behind the quality of every component we ship. This policy explains when returns are accepted and how refunds are processed.

Effective: 16 June 2026 Karnataka, India Consumer Protection Act, 2019
⚠️
Returns accepted for damaged or defective products only. NexEV does not accept returns for change of mind, incorrect orders placed by the customer, or items that have been used, assembled, or modified. Please review your order carefully before checkout.

1 Return Eligibility

A return request will be considered only if the product arrives physically damaged, is dead on arrival (DOA), or is materially different from what was ordered. All other return requests are outside the scope of this policy.

Accepted
  • Product arrived visibly damaged (crushed, cracked, broken)
  • Product is dead on arrival — non-functional out of the box
  • Wrong item shipped (different SKU or specification)
  • Critical component missing from a sealed kit
  • Manufacturing defect confirmed on inspection
Not Accepted
  • Change of mind or no longer needed
  • Incorrect product selected by the customer
  • Product used, assembled, soldered, or modified
  • Damage caused by improper installation or misuse
  • Cosmetic issues that do not affect function
  • Request raised after 7 days of delivery

2 Return Window

Return requests must be raised within 7 days of the delivery date as recorded by the courier's tracking system. Requests raised after this window will not be accepted under any circumstances.

The delivery date is determined by the final scan in the shipment tracking record (Speed Post / Delhivery / Shiprocket), not by when the package was opened.

3 How to Raise a Return Request

Follow these steps to initiate a return. Incomplete requests will not be processed.

1
Email us within 7 days of delivery
Send an email to service@nexev.in with the subject line: "Return Request — Order #[your order number]". Include your full name and registered mobile number.
2
Attach photo and video evidence
Provide clear photographs of the damaged or defective product, the original packaging, and — if available — a short video demonstrating the defect or DOA condition. Evidence must be attached to the same email thread.
3
Wait for review and approval (2–3 business days)
Our team will review the evidence and respond within 2–3 business days. If the return is approved, you will receive a Return Merchandise Authorisation (RMA) number and shipping instructions. Do not ship the product before receiving the RMA.
4
Ship the item back to us
Pack the product securely in its original packaging (or equivalent protective packaging) and ship it to the address provided in the RMA email. Write the RMA number clearly on the outer box. Return shipping costs are borne by NexEV for approved returns of damaged or defective goods.
5
Physical inspection at our facility
Once the returned item is received, our quality team will conduct a physical inspection to verify the reported damage or defect. This process takes 3–5 business days from the date of receipt.
6
Refund initiated after verification
If the inspection confirms the defect, your refund will be initiated to the original payment method. You will receive a confirmation email with the refund reference number.

4 Refund Timeline

After successful verification, refunds are processed as follows:

Payment Method Refund Route Estimated Credit Time
UPI (GPay, PhonePe, Paytm, etc.) Original UPI ID 2–3 business days
Debit / Credit Card Original card 5–7 business days
Net Banking Original bank account 5–7 business days
Razorpay Wallet / Pay Later Original Razorpay account 5–7 business days

Timelines above are from the date the refund is initiated by NexEV. Actual credit depends on your bank or payment provider. NexEV is not liable for delays caused by banking intermediaries.

5 Non-Returnable Items

The following categories are not eligible for return or refund under any circumstances, except where prohibited by applicable law:

Consumables (Kapton tape, heat-shrink tubing, insulation paper, barley rings, nickel strip) once the sealed packaging has been opened; custom-cut or custom-assembled items; items purchased during clearance or "as-is" sales; items where the serial number, label, or tamper-evident seal has been removed or damaged.

6 Condition of Returned Goods

Returned products must be in the same condition as received — unmodified, unsoldered, and with all original accessories, packaging material, and documentation. If the returned product arrives in a condition inconsistent with the reported defect (e.g., shows signs of user damage, burning, or attempted repair), the return will be rejected and the product will be shipped back to the customer at their expense.

7 Dispute Resolution

If you are unsatisfied with the outcome of your return request, you may escalate the matter by writing to service@nexev.in with "Escalation" in the subject line. We will respond within 5 business days.

This policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Disputes are subject to the jurisdiction of the courts of Bengaluru, Karnataka, India.

Grievance Officer — NexEV Private Limited, Bengaluru, Karnataka, India. Email: service@nexev.in. Response time: within 48 business hours. GSTIN: 29AALCN2942C1ZF. This policy was last updated on 16 June 2026 and supersedes all prior versions.

8 Contact Us

Have a question about your order or this policy? Reach our support team directly.

NexEV Customer Support

Email: service@nexev.in
Response within 48 business hours · Bengaluru, Karnataka, India