Privacy Policy

1. Introduction

NexEV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services related to electric vehicles, batteries, motors, controllers, and related components.

By using our services, you agree to the collection and use of information in accordance with this policy and applicable Indian data protection laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and postal address
• Business name, GST number, and business registration details (for B2B customers)
• Vehicle registration details and vehicle identification numbers
• Payment information including bank account details, UPI IDs
• Service history and warranty information
• Training certification records and credentials

2.2 Technical Information

• IP address, browser type, and device information
• Vehicle diagnostic data and battery management system (BMS) telemetry
• Usage data and performance metrics
• Location data (with your consent) for service center location and fleet management

2.3 Product and Service Information

• Purchase history and order details
• Warranty registration information
• Service and repair records
• Customer support communications

3. How We Use Your Information

We use the collected information for:

• Processing orders and delivering products/services
• Warranty registration, verification, and claim processing
• Providing after-sales service, maintenance, and technical support
• Conducting training programs and issuing certifications
• Improving product quality and safety
• Sending service reminders, safety recalls, and product updates
• Complying with legal obligations under Motor Vehicles Act, Consumer Protection Act, and other applicable laws
• Preventing fraud and ensuring transaction security
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 We may share your information with:

• Service Partners: Authorized service centers, repair workshops, and technicians
• Manufacturers: OEM partners for warranty claims and technical support
• Payment Processors: For processing transactions securely
• Logistics Partners: For product delivery and spare parts distribution
• Government Authorities: When required by law or for regulatory compliance
• Insurance Companies: For insurance claims related to electric vehicles

4.2 We do NOT sell your personal data to third parties

5. Battery and Vehicle Data

For electric vehicle batteries and Battery Management Systems (BMS):

• We collect technical data for battery health monitoring and safety
• Performance data helps in warranty validation and predictive maintenance
• Anonymized data may be used for product improvement and research
• Critical safety data may be shared with authorities if required by law
• You can opt-out of non-essential data collection through your vehicle settings

6. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure storage of personal and payment information
• Access controls and authentication mechanisms
• Regular security audits and updates
• Employee training on data protection
• Compliance with ISO 27001 standards (where applicable)

7. Your Rights

Under Indian data protection laws, you have the right to:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent
• Grievance Redressal: Raise complaints with our Grievance Officer

8. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with warranty obligations (typically 2-3 years from purchase)
• Maintain service records as per Motor Vehicles Act requirements
• Meet tax and accounting obligations (typically 7 years)
• Resolve disputes and enforce our agreements

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Deliver personalized content

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries outside India, including Taiwan, where our manufacturing partners are located. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

13. Grievance Officer

For any privacy-related concerns or to exercise your rights, contact our Grievance Officer:

14. Contact Information

For general inquiries about this Privacy Policy:

15. Legal Compliance

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019
• Motor Vehicles Act, 1988 (as amended)